I didn't pass your automated fraud checks, can I still get an account?
Yes, you can still get an account with us depending on why exactly your account was rejected in the first place.

There are many reasons an order can be flagged for possible for fraud and our system isn't 100% accurate all the time. To assist in the process, please send us a copy of your credit card, both front and back, along with some form of government issued identification. If your government issued identification does not have an address or your current address, please send a copy of a recent utility bill as well. This will help speed up the process in verifying your information. Please open up a ticket with billing and we will be more than happy to sort it out for you.

Note that we will not give you specifics as to why your account was originally rejected as we use a proprietary fraud detection system.

Do not open a ticket with us without providing the information required above. Opening a ticket stating your account was marked fraud and asking why will result in us blocking you from future orders.
  • Email, SSL
  • 87 Users Found This Useful
Was this answer helpful?

Related Articles

Available VPS Operating System Templates and ISOs

The following operating systems are available to install on our VPSs through the SolusVM CP....

How long before my order is setup?

Cloud Hosting and VPS (Virtual Private Servers) These orders are provisioned instantly provided...

What payment methods do you accept?

Mean Servers accepts Visa, MasterCard, Discover, and American Express through our payment...

What control panel do you give us to manage our VPS?

Mean Servers utilizes SolusVM to allow our clients full control over their virtual private...

Do you have an uptime guarantee?

Mean Servers provides a 99.99% uptime guarantee with all services as spelled out in our Service...