Cannot connect via RDP to my Windows VPS

Note that only our Windows VPS plans come preconfigured with RDP (Remote Desktop Protocol) working, the Administrator Password set, and network ready to go. If you chose to install Windows on a budget VPS plan or one of our unmanaged VPS plans, you must set these up manually. If you wish to order a Windows VPS with RDP already enabled and no need to setup any further settings, you should order directly from our Windows VPS plans. No assistance will be provided for those that need assistance setting up RDP that did not order a Windows VPS specific plan.

**IMPORTANT**
If your Windows VPS is shutting down automatically, it is because you have not entered a valid licensing key. Please be sure you enter a valid licensing key or request a trial key through Windows Activation to ensure your machine does not shutdown unexpectedly.

Part A:

  1. Login to your VPS as Administrator via VNC
  2. Open a file manager window and type Network Connection in the address bar
  3. Right click the adapter and select Properties. If you do not see an adapter present, see Part B below.
  4. Highlight Internet Protocol 4 (TCP/IPv4) from the menu
  5. Select Use the following IP address: by clicking the round circle
  6. In the IP Address: filed, type in the IP address you have been assigned, please see your welcome email.
  7. In the Subnet Mask: field, please enter 255.255.255.0
  8. In the Default Gateway: field, type in your IP address but for the last number after the last dot (.) enter 1
  9. Enter in the Preferred DNS Server: field 8.8.8.8
  10. Enter in the Alternative DNS Server: field 8.8.4.4
  11. Press Ok to save the settings

Part B:

If you have gone to the Network Connections panel and found no adapter, chances are you either need to install the virto driver set by mounting the iso through your VPS control panel or by changing the Network Adapter in your VPS control panel instead. Since we are trying to keep it simple, we will simply show you how to change the network adapter type instead. Installing the virto driver will be the subject of another knowledgebase article in the future.

==SPECIAL NOTE==
Before beginning, save all your work and close all active programs. You will be hard powering the VPS so that the settings take affect and will lose any work not saved.

  1. Login to your SolusVM VPS control panel, please see your welcome email for the exact address
  2. Click the green Manage button next to the VPS you need to enable the adapter for.
  3. From the tabs near the bottom of the screen, click Network
  4. On the new screen, find the Network Card option and ensure you select Realtek 8139.
  5. Click the Set next to the Realtek 8139 from the dropdown menu.
  6. You will receive a message saying that your change has been successful.
  7. Click the General tab from the same area you selected the Network tab in step 3.
  8. Click the yellow Power Off button.
  9. Wait 5 seconds.
  10. Click the green Boot button.
  11. Once your VPS boots back up, you should now be able to see the adapter.
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